Privacy Policy

Introduction

Chatmint is the principal product of Chatmint (Private Limited) (the Company or we or us). The Company respects the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website, apps or services or transacting business with us. By using our website, application, or other online services, you are accepting the practices described in this Privacy Policy. This Privacy Policy should be read in conjunction with the Chatmint Terms of Use.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

The Company

The company that is responsible for your information under this Privacy Policy is:

Chatmint (Private Limited) 7 TEMASEK BOULEVARD , #12-07 , SUNTEC TOWER ONE , SINGAPORE (038987)

Where This Privacy Policy Applies

This Privacy Policy applies to websites, apps, events and other services we operate under the Company’s name or our brand, Chatmint. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy will prevail over this Privacy Policy, to the extent of any inconsistencies.

Information We Collect

In order to assist users of our services to develop meaningful connections, it is necessary to gather some information about you, such as basic profile details and the types of people you’d like to meet and your interests. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.

Information You Give Us

You choose to give us certain information when using our services. This includes:

• When you create an account, you provide us with at least your login credentials and/or phone number, as well as some basic details necessary for the relevant service to be effective, such as your gender and date of birth.
• When you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests, and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
• When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
• If you connect a cryptographic wallet to any of our services, you provide the necessary wallet address information.
• When you participate in surveys, focus groups, or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
• When you choose to participate in our promotions, events, or contests, we collect the information that you use to register or enter.
• If you contact us (e.g., through our customer care team or on social media), we collect the information you give us during the interaction.
• If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
• We process your chats with other users as well as the content you publish, as necessary for the operation of the services.

Information We Receive From Others

In addition to the information you may provide us directly, we receive information about you from others, including:

• Users: Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
• Social Media: You may decide to share information with us through your social media account, for instance if you decide to create or log into a service account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Facebook, Instagram, Twitter, TikTok, Snap).
• Affiliates: The Company considers the safety and security of users a top priority. If you were banned from another of our affiliated services, your information can be shared with us to allow us to take necessary actions, including closing your account or preventing you from creating an account on our services.
• Other Partners: We may receive information about you from our partners, including when any account can be created through a partner’s service (in which case they pass along registration information to us) or where the Company’s ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users’ safety and security.

Information Generated When You Use Our Services

When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:

• Usage Information: Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (e.g., users you connect and interact with, when you exchanged with them, number of messages you send and receive).
• Device Information: We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’s settings), identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
• Other information with your consent: If you give us permission, we can collect your approximate or precise geolocation (latitude and longitude). The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it. Similarly, if you consent, we may collect photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
• Other Partners: We may receive information about you from our partners, including when any account can be created through a partner’s service (in which case they pass along registration information to us) or where the Company’s ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users’ safety and security.

Cookies And Other Similar Data Collection Technologies

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels and SDKs) to recognize you and/or your device(s). You may read our Cookie Policy as updated from time to time for more information on why we use them and how you can better control their use.

Some web browsers (including, but not limited to, Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (DNT) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including us, do not currently respond to DNT signals.

How We Use Information

The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

A. To administer your account and provide our services to you

• Create and manage your account
• Provide you with customer support and respond to your requests
• Personalize pricing and complete your transactions
• Communicate with you about our services
• Administer sweepstakes, contests, discounts or other offers

B. To help you connect with other users

• Recommend you other users to meet
• Show users’ profiles to one another

C. To operate advertising and marketing campaigns

• Perform and measure the effectiveness of advertising campaigns on our services and marketing campaigns promoting the Company or Chatmint on and off our services
• Communicate with you about products or services that we believe may interest you

D. To improve our services and develop new ones

• Administer focus groups, market studies and surveys
• Review interactions with customer care teams to improve our quality of service
• Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
• Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users)

E. To prevent, detect and fight fraud and other illegal or unauthorized activities

• Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members
• Better understand and design countermeasures against violations of our Terms of Use
• Retain data related to violations of our Terms of Use to prevent against recurrences
• Enforce or exercise our rights, for example our Terms of Use
• Communicate to users what we’ve done as a result of their reports

F. To ensure legal compliance

• Comply with legal requirements
• Assist law enforcement

How We Share Information

Since our goal is to help you make meaningful connections, the main sharing of users’ information is, therefore, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with our related or affiliated companies for specified reasons as laid out below and, in some cases, legal authorities. Such information sharing includes the following:

• With other users: You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible. If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings. If someone submits a report involving you (such as a claim that you violated our Terms of Use), we may communicate to the reporter actions, if any, we took as a result of their report.
• With our service providers and partners: We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners. We follow a strict vetting process prior to engaging any service provider or working with any partner. Our service providers and partners must agree to strict confidentiality obligations.
• With our affiliates: We share your information with affiliates for limited legitimate purposes such as:
• to make all our service platforms safer, by making sure that when a bad actor is found on one of them (for instance on our services), it is not only addressed there (for instance by banning them), but also on the others;
• for them to assist us in data processing operations, as service providers, upon our instructions and on our behalf. Their assistance may include technical processing operations, such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting assistance, improving our service, securing our data and systems and fighting against spam, abuse, fraud, infringement and other wrongdoings;
• in order to improve your chances at building significant connections with others, we may make you visible on our other service platforms or allow you to benefit from cross-platform functionalities. We will of course comply with applicable law and, where relevant, notify you of any such opportunity and allow you to agree or to refuse; or
• for other legitimate business purposes including corporate audit, analysis and consolidated reporting, where and as allowed under applicable laws.
• For corporate transactions: We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
• Where legally required: We may disclose your information if reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; to assist in the prevention or detection of crime (subject in each case to applicable law); or to protect the safety of any person.
• To enforce legal rights: We may also share information: if disclosure would mitigate our liability in an actual or threatened lawsuit; as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; to enforce our agreements with you; and to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
• With your consent or at your request: We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with our other affiliated companies and third parties (such as advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyse and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy.

Your Rights

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

• Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any question on those tools and settings, please contact our customer care team for help here.
• Device permissions. Mobile device platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Note however, that if you do that, certain services may lose functionality.
• Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
• Account closure. You can close your account by using the corresponding functionality directly on the service.

We set out a few key points to remember about your privacy rights:

• Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability, right to know or variations of those terms).
• Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, object to or restrict its processing, please contact us.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.

Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.

In certain jurisdictions, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information.

How Long We Retain Your Information

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other users. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as described below:

To protect the safety and security of our users, we implement a safety retention window of three months following account closure. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest as well as that of potential third- party victims. Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:

• We maintain limited data to comply with legal data retention obligations. In particular, we keep transaction data to comply with tax and accounting legal requirements, credit card information, if any, for the duration the user may challenge the transaction and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents users give us for five years to evidence our compliance with applicable law.
• We maintain limited information on the basis of our legitimate interest. We keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent users who were banned or people who were found to be under the age of 18 from opening a new account, to ensure the safety and vital interests of our users.
• Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).

Job Candidates, Contractors And Vendor Representatives

We also process the personal information of our job candidates, contractors and vendor representatives, as part of our recruitment and talent management operations and our management of the services that contractors and vendors provide to us. If you are a job candidate, contractor or vendor representative of the Company, certain relevant terms of this Privacy Policy apply to our processing of your personal information.

If you are a job applicant, the personal information we process about you may vary depending on the job you seek but typically includes what you provide to us as part of your job application as well as professional qualifications, background and reference information that recruiters or other third parties share with us. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related information, as necessary to manage our relationship with you and your employer, which is necessary for the performance of the services agreement, and to establish, exercise or defend potential legal claims. We may share personal information with service providers that assist us with recruitment and technical data processing operations as well as with our affiliate companies (for instance if you have a business relationship with employees of an affiliate). We keep your personal information only as long as necessary for those purposes.

Privacy Policy Changes

Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. Such changes will take effect from the date they are published. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

No Rights Of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

How To Contact Us

If you have questions about this Privacy Policy, you have different options below:

Email : support@chatmint.io